Is Absolute Lingerie (Qld) a registered business?

Yes, we are an Australian registered business. Our ABN is 53 043 199 323.

Is GST included in the listed price?

Yes, GST is included in all of the prices.

What currency are your prices in?

As we are an Australian business, our currency is in Australian Dollars.

Do you sell to international customers?

Absolutely! Please choose your items and then email us for a postage quote.

What forms of payment do you accept?

We accept Paypal (Visa & Mastercard), Direct Deposit, Bank Cheque, Money Order and Personal Cheque.

Credit Card

Our credit card facility is via Paypal.  We do not receive or hold your credit card details.  This is a completely safe way of using your credit card online.

Bank Deposit/Direct Deposit

If you choose to pay by Bank Deposit/Direct Deposit, please include your name or your order number. This will save time as we don’t have to search for your payment. Our account details will be given at the checkout.

Personal Cheque, Bank Cheque or Money Order

Please make cheques/money orders payable to Absolute Lingerie (Qld) and mail to:

Absolute Lingerie (Qld)
18 Tardent Street 
Atherton Qld 4883

Please ensure that your details are included so we can process the order promptly. Your order will be placed/dispatched once your cheque has been cleared (3 working days). If payment is by Bank Cheque or Money Order, they are cleared funds so your order will be placed/dispatched immediately.

How much is postage?

Postage within Australia is a flat A$8.50.

For Australian orders over $200- postage is free!!

International Postage A$23.00

Where are you located?

Absolute Lingerie (Qld) is located in Atherton, Qld which is about an hour from Cairns. We are a family operated online entity only and do not have a storefront.

How long does it take for me to receive my order?

We carry hundreds of different styles from various suppliers. To enable us to have such a huge range available, we are unable to have everything in stock.  Each item indicates whether it is in stock or not and the estimated delivery times.

Items in stock will be dispatched within 2 business days of payment being received/clearing.

Dreamgirl items are ordered from our supplier and can take up to 28 days for delivery.  Delivery will normally be much quicker but we need to allow 28 days in case of supplier delays.   

Shirley of Hollywood lingerie is ordered from our US supplier each Monday morning. Delivery time is normally much faster than 28 days but this does allow for any delays.

Leather items are not held in stock. They are ordered each Monday from our US supplier and are then shipped directly to you. Delivery time is normally much faster than 28 days but this does allow for any delays.

Elegant Moments items which are not marked as "in stock".....are ordered each Monday from our Elegant Moments US supplier and are then shipped directly to you. Delivery time is normally much faster than 28 days but this does allow for any delays.

Although we make every effort to have goods delivered within the indicated times there can be circumstances which prevent this such as a delay from our manufacturer.  Because of this we cannot guarantee a delivery time but will do our best to get orders dispatched within our estimated time. If you need your order quickly please advise us when placing your order and we will do our best to get it to you in time.

We accept no responsibility for any loss, financial or otherwise which may arise from goods being delivered later than our estimated delivery time or through the cancellation of orders for discontinued or unavailable items.

Change of Mind:

All sales are final. We will not refund or cancel an order because you have changed your mind.  Delivery estimation times are shown on each item and it is your responsibility to have read our “conditions” prior to placing an order. If you require an item urgently, we suggest that you enquire as to stock availability prior to placing your order.  If you are not happy with the delivery times estimated, please do not place an order. 

How are orders posted?

We post all of our orders via Australia Post . They are posted either by Express Post satchels or eParcel Express to expedite the delivery. The return details have our address only and does not have our shop name.

Do you package discreetly?

All of our packages are discreet. They are posted in Express Post satchels or tough bags.  Our business name is not included on the return address.

How do I choose my size?

Please look at our size charts which are offered in the shop. Each brand/manufacturer is slightly different and we have provided individual size charts for each one.

Do you accept returns?

Absolute Lingerie does have a limited returns policy. Please refer to our returns policy on our home page.